Refund policy

Cancellations & Refunds: At Elite Swing Studio, you can cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

If you have questions, please send an email to info@eliteswingstudio.com or call us at (619) 927-6193

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (619) 927-6193, the chat in the bottom right, or email info@eliteswingstudio.com any time. 

Cancellations of Custom Orders

Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.

These units are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made to order products.

Refunds and Returns.

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. 

Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product. 

Returns of shipped orders carry a restocking fee of about 25% of the product price, plus return shipping costs. The exact fee varies by product and manufacturer. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. 

Customers have 30 days from the date they received the item to initiate a return, however, please check the specific return policy for the brand of product you are purchasing as the brand specific return policy on the product page overrides this general return policy of 30 days.

Refunds are processed within 10 days of receiving the refunded product by mail. You will receive an email confirmation once the refund has been initiated.

Shipping Times

We provide estimated shipping times on each product page, based on what our suppliers and freight carriers tell us. These are estimates and can change. If your order is significantly delayed, we will contact you with updated timing, and you can accept the new timeline or cancel for a full refund.

Please Read the Following

When you are making a purchase from Elite Swing Studio, you are acknowledging the following of the Exchange Agreement:

• I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to Elite Swing Studio within 24 hours of the product being delivered.

• I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange. 

• I understand that products need to be returned unopened and unused. An additional restocking fee may occur.

• I understand that if my order has left the warehouse, that I am unable to receive a full refund. 

• I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product but are typically about 25% of the product price. 

• Estimated shipping and delivery dates are estimates, not guarantees, and may be affected by factors outside our control (manufacturer production, freight carrier capacity, and similar issues). If your order is significantly delayed beyond the estimate provided, contact us, and we will provide updated timing and the option to consent to the new timeline or cancel for a full refund.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) do arrived damaged please send photos of damage, box and SKU, along with a brief description of the damage to info@eliteswingstudio.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours. 

Warranty

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.

Returns

The Elite Swing Studio default is that customers will be responsible for all return shipping charges or reconsignment fees caused by customer error, unless otherwise stated on the product page. 

Nearly all of our products have guarantee warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details. 

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you use when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. 

Individual items will have a varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact info@eliteswingstudio.com.

Our team is here to help resolve any issue directly. If something is not right with your order, contact us at info@eliteswingstudio.com or (619) 927-6193 before doing anything else, and we will work with you on a fair resolution.

Thank you for shopping with us!

Contact Information

Questions about the Payment Options should be sent to us at our contact information, which is posted below:

Business Name: Elite Swing Studio

Location: San Diego, CA

Email: info@eliteswingstudio.com

Phone Number: (619) 927-6193

Customer Service Hours: Every Day 9am-6pm PST